Effective Date: August 12, 2026

Website: skysolutions.co.in

Entity Name: SKY SOLUTIONS

Thank you for supporting handcrafted artistry at SKY SOLUTIONS. We strive to deliver your orders safely, securely, and as quickly as possible. The following terms and conditions outline our shipping practices and guidelines.

1. Order Processing Time

  • Standard Processing: Because our products are handcrafted and require specialized protective packaging, all orders are processed within 2 to 5 business days.
  • Dispatch Timeline: Orders are dispatched after full payment verification. Processing and dispatch do not occur on Sundays or national/public holidays.
  • Made-to-Order Items: If an item requires additional custom crafting time, this will be explicitly stated on the product page prior to order placement.

2. Shipping Rates & Delivery Timelines

Shipping charges for your order are calculated based on shipment weight, dimensions, and delivery location. The exact shipping fee is displayed at checkout before you finalize your payment.

Delivery RegionEstimated Shipping TimeShipping Charges
Within Maharashtra2 – 4 Business DaysCalculated at checkout
Rest of India4 – 7 Business DaysCalculated at checkout
International (by air courier / sea freight)10 – 20 Business DaysCalculated at checkout

Note: Estimated delivery times are indicative. Deliveries to remote locations, extreme weather conditions, or unexpected courier/logistical delays may occasionally extend delivery times.

3. Order Tracking & Dispatch Confirmation

  • Once your order is packed and dispatched, you will receive a Shipment Confirmation email and SMS/WhatsApp notification containing your tracking number and courier link.
  • Registered users can also track their orders in real-time under the “My Orders” section of their account dashboard on skysolutions.co.in.

4. Non-Delivery & Failed Delivery Attempts

  • Our courier partners will attempt delivery to your specified address up to 2–3 times.
  • If delivery fails due to an incorrect/incomplete shipping address, customer unavailability, or refusal to accept the package, the shipment will be returned to our facility in Pune, Maharashtra.
  • Re-shipping charges in such cases will be borne entirely by the customer.

5. Customs, Taxes, and Import Duties (For International Orders)

  • For orders shipped within India, prices are inclusive of applicable GST unless stated otherwise.
  • For international shipments, SKY SOLUTIONS is not responsible for any local customs duties, tariffs, VAT, or import taxes levied by the destination country. All such additional fees imposed during or after shipping are the sole responsibility of the customer.

6. International Orders – Trade Terms (FOB & CIF)

SKY SOLUTIONS undertakes cross-border sales of handcrafted products. All international shipments are made under one of the following Incoterms® 2020 trade terms. The applicable term, the named port/place and the corresponding charges are stated on the proforma invoice / order confirmation before payment is accepted, and again on the commercial export invoice.

  • FOB (Free On Board) – named Indian port of shipment: The price covers the goods, export-grade protective packing, inland transport to the port of shipment, Indian export customs clearance and loading of the goods on board the vessel nominated by the buyer. Risk of loss or damage passes from SKY SOLUTIONS to the buyer once the goods are on board the vessel. Ocean/air freight, cargo insurance, unloading, import customs clearance, import duties, taxes and onward delivery at destination are borne by the buyer.
  • CIF (Cost, Insurance and Freight) – named port of destination: The price covers the goods, export-grade packing, Indian export customs clearance, freight up to the named port of destination and cargo insurance arranged by SKY SOLUTIONS for at least 110% of the invoice value (Institute Cargo Clauses (C) or better). Risk of loss or damage passes to the buyer once the goods are loaded on board at the Indian port of shipment; any in-transit loss or damage is claimed under the insurance policy, which is issued or assigned in the buyer’s favour. Unloading at destination, import customs clearance, import duties, taxes and delivery from the destination port are the buyer’s responsibility.
  • Default term: Unless otherwise agreed in writing, international orders placed through the Website are shipped on a CIF basis. FOB terms are available on request for bulk, wholesale and B2B orders where the buyer appoints its own freight forwarder.
  • Small-parcel courier/air shipments: Where an international order is sent by air courier instead of sea freight, the same division of costs and risk applies, with the destination airport or courier hub treated as the named place, and the applicable freight and insurance charges are shown at checkout.
  • Documentation: Every international shipment is accompanied by a commercial invoice (stating the Incoterm, named place, HS code and declared value), a packing list and the airway bill / bill of lading. Under CIF, a copy of the insurance certificate is also provided.

Customs duties, import taxes and VAT levied by the destination country are not included in FOB or CIF prices and are payable by the buyer, as stated in Section 5 above.

7. Address Modifications

Any requests for shipping address changes must be communicated within 6 hours of placing the order by contacting customer support. Once an order has been dispatched from our warehouse, address modifications cannot be processed.

8. Contact Us for Shipping Queries

If you have any questions regarding your shipment or delivery status, please reach out to us:

  • Email: skysolutions1800@gmail.com
  • Registered Address: 4th Floor, Office No. 36, Lokmanya House, Karve Road, Near CNG Pump, Kothrud, Pune, Maharashtra – 411038