Thank you for supporting handmade craftsmanship at skysolutions.co.in. Because our handicraft products are uniquely crafted, we have specific guidelines regarding returns and refunds.

1. Damaged or Defective Items

  • If your item arrives damaged during transit or has a genuine manufacturing defect, please contact us within 48 hours of delivery at skysolutions1800@gmail.com.
  • Please provide your Order ID and clear photographs/videos of the damaged product and the outer packaging.

2. Returns and Exchanges

  • Due to the fragile and handmade nature of handicrafts, we do not accept returns for reasons of personal preference or minor natural variations.
  • If a return is approved, the item must be unused, unaltered, and in its original packaging.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you via email.
  • Approved refunds will be processed automatically to your original method of payment within 5-7 business days.
  • Shipping costs are non-refundable.